Privacy Policy

Your privacy matters to LokalNeeds (“we” or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

This policy applies to both “online” (websites and mobile apps like https://lokalneeds.in) and “offline” activities (mail, phone, or in-person interactions).

1. Definitions

Terms such as “Device”, “Co-branded Services”, “Protected Information”, and “Usage Information” are used as defined within the original policy.

2. Information We Collect

We may collect personal information (name, contact details, payment info), usage data (IP, location, app activity), and communication records when you interact with our services.

3. Use of Information

We use your data to provide and improve our services, process transactions, offer support, and personalize your experience.

4. Sharing of Information

We may share information with subsidiaries, affiliates, service providers, and in cases of business transfer or legal requirement. Details mirror those in the full version of the policy.

5. Location & Tracking

The LokalNeeds App may collect location data (including background location) to help connect customers with nearby drivers and track deliveries, even when the app is not in active use.

6. Security

We employ industry-standard encryption and secure servers. However, no system is fully impenetrable. Users are advised to safeguard their passwords.

7. Data Retention & Deletion

Your data is retained as long as your account remains active or as required by law. After termination, anonymized data may be used for analytics.

8. Grievance Officer

LokalNeeds Support Manager (Email: lokalneeds@gmail.com) is designated as the grievance officer under the Information Technology Act, 2000.

9. Policy Updates

We may update this Privacy Policy periodically. The revised version will be effective immediately upon posting on this page.